Frequently asked questions

Is there a way to get a customized packaged solution?

For all custom requests, please refer to the HOME page or the REQESTS tab.

How can I cancel an order

Equipment orders can be cancelled anytime before they ship for either credit or a full refund. All orders for software being downloaded or sent digitally are final upon completion of purchase.

What is the return policy

All equipment items may be returned within 10 days from the date of purchase as long as the package has not been opened and all factory seals are still in place. The only exception to this is for items that are found to be defective or have a factory recall. There is no return for software purchases. Anonymize-Me and/or its subsidiaries are not responsible for any costs associated with the shipment of returned items that are not foudn to be defective. See our return policy for more information

How can I speak to a live person?

You may try calling the number at the bottom of our Home screen and leaving a message for the next available customer service representative. Alternatively we also offer the ability for you to instantly chat with one of our representatives or you can submit a contact request and one of our customer service representatives will contact you directly within 24 hours.